Customer Support Specialist (Junior)
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- Customer Support Specialist (Junior)
- Remote
- Other
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Requirements
- Fluent Russian and B1 English;
- Competent written speech;
- Ability to work with clients, including problem clients (stress resistance);
- PC skills, confident typing speed;
- Quick learning of new information (flexibility, trainability);
- Ability to work with several tasks simultaneously (multitasking);
- Experience of working in chat bots will be a plus;
- At least a B1 level of English proficiency.
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Key responsibilities
- Communicating with clients in online chat/messengers/social networks;
- Assisting with project questions, resolving queries;
- Transferring complex requests to specialized departments;
- Working according to company scripts and regulations;
- Maintaining a high level of customer satisfaction;
- Maintaining confidentiality of client and company information.
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What we offer
- High salary (plus performance bonuses and salary revision regularly);
- Remote work;
- 24 days holiday leave;
- Corporate English lessons;
- Exciting work challenges that allow you to grow to your full potential;
- A strong team of like-minded professionals who will be by your side to accomplish ambitious projects, stimulate your professional development and bring experience.
International IT
Inktech is an international product software company driving innovation in iGaming, FinTech, and Payments.
Our mission is to deliver cutting-edge software solutions along with comprehensive services in marketing, traffic, and payments for the global market.
Since 2017, we have been growing rapidly, bringing together top talent to achieve outstanding results.
At Inktech, your skills are not only recognised — they're rewarded. Join us to take your career and earnings to the next level.
Related vacancies
Inktech benefits
On the market, we have grown into a profitable and rapidly expanding company with 800+ professionals worldwide
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High salary
We provide a salary that surpasses industry averages to recognise and reward our employees' expertise.
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Company lunches & snacks
We provide a selection of snacks and lunches to ensure access to healthy and convenient meals.
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Wellbeing
We provide access to a gym and offer reimbursement for massage therapy.
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Corporate events
Regular team-building activities such as yacht races, karting, and hiking, often with family members invited to join.
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Mobile communication
Employees receive a corporate SIM card with unlimited calls and mobile data from a local provider.
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Employee assistance desk
At Inktech, we value your focus. Our Office Manager team, available in the office, is here to help with everyday tasks — from finding a reliable kindergarten for your child to sourcing the right food for your allergic cat.
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English classes
Free English tuition is available for all employees, with classes tailored to different proficiency levels.
relocation support